Returns & Refunds
Returns & Refunds
We want you to love what you ordered. If something is not right, here is how returns work for orders shipped to the United States.
1. Before you send anything back
Email us at info@marielouise-paris.com with your order number. We will reply with the return address and instructions. Please do not send your parcel to the "sender" address shown on your package: it is not our returns center and the parcel would be lost.
2. Refunds
- You have 14 days from delivery to request a return.
- Items must be unworn, unwashed, in their original condition and packaging, with tags attached.
- Return shipping is at your expense. We recommend a tracked and insured shipping method: we cannot be responsible for parcels lost on their way back to us.
- Once your return is received and checked, your refund is issued to your original payment method within 14 days. Returns are usually processed within 5 to 7 business days of receipt.
- Items showing signs of wear, washing or damage may receive a reduced refund or be refused.
3. Exchanges
Need another size or color? Email us within 14 days of delivery and we will help you find the right fit. The new item ships once your return has been received.
4. Offers, bundles and free gifts
- Free gifts received with an order must be returned with it for a full refund. Otherwise, the value of the gift is deducted from your refund.
- For bundle offers (for example "Buy 2, Get 1 Free"), returning part of the bundle cancels the offer: the items you keep go back to their regular price and the difference is deducted from your refund.
5. Items that cannot be returned
- Underwear and intimate items that have been unsealed, for hygiene reasons.
- Gift cards.
6. Damaged or wrong item
If your item arrives damaged or is not what you ordered, email us a photo within 7 days of delivery at info@marielouise-paris.com. We will send a replacement or issue a full refund, at no cost to you.
Questions?
Our team answers Monday to Friday at info@marielouise-paris.com.
