FAQ

FAQ

How long does it take to process my order?

Orders are prepared within 1 to 3 business days.

What are the delivery times?

Delivery to the United States usually takes 7 to 15 business days after your order ships.

How much is shipping?

$6.99, and free on orders of $110 or more.

Can I track my order?

Yes. You receive a tracking number by email as soon as your order ships.

Where do you ship from?

Your order ships from our partner warehouses, which work with trusted carriers to deliver it to your door.

Can I return or exchange an item?

Yes, within 14 days of delivery. See our Returns & Refunds page.

I received a damaged item. What can I do?

We are sorry! Email a photo of the item to info@marielouise-paris.com within 7 days of delivery and we will send a replacement or refund you.

Any other question?

Our team answers Monday to Friday at info@marielouise-paris.com.